Refund Policy

Our 24-hour replacement warranty

If an account fails to log in, is flagged, or is inaccessible on first use through no fault of yours, we replace it within the same day. Full refunds are also available if a suitable replacement isn't in stock. The warranty covers first-login access, not third-party bans caused by your usage.

When you can get a refund

You are entitled to a refund if the account we delivered is invalid on delivery — for example it cannot be accessed at first login — and we cannot provide a suitable replacement from stock. You are also entitled to a refund if we fail to deliver your order and you do not wish to wait or accept an alternative product.

Because our products are digital goods delivered with credentials and verification documents, orders that have been delivered and successfully accessed are not refundable for change of mind.

How to claim

Contact us within 24 hours of delivery on Telegram or WhatsApp with your order details and a description of the problem. We will check the account with you; if the problem is on our side, we arrange the replacement the same day or process your refund if no suitable replacement is available.

How refunds are paid

Approved refunds are issued through the same payment channel used for the order. Processing time depends on the payment network used; we confirm as soon as a refund has been sent.

Escrow orders

If your order was placed through an escrow middleman, the release or return of escrowed funds follows the escrow arrangement agreed for that order, in line with this policy.